Terms and conditions for our online courses

 

(1) Cancellation of online lessons

To cancel your lesson, simply contact your teacher to confirm the cancellation. However, please note that we should receive it 12 hours before the scheduled start of the lesson. Please further note that if you follow this recommendation, then the cancelled lesson will be rescheduled later with no penalty. 

However, if you do not turn up for the lesson or formally cancel the lesson a few hours before the scheduled start (e.g. 2 hours beforehand) then, you will lose that lesson from your package.

 

(2) Our refund policy

No refund. However, a trial lesson allows you to connect with your instructor via SKYPE before any payment is made. And no expiration date for packages you have booked. You may reschedule lessons any time and perfect in one week or at least 2-3 days in advance.  

 

(3) Lateness for online lessons

Please be on time for your online lessons. We will wait a maximum of 10 minutes for you to come to your class. If you haven't arrived in 10 minutes, your teacher will stop waiting and go offline. As a result, you will lose this lesson. 

N.B. Please note that this rule applies even if you have a technical problem with your connection or your computer. Therefore, it is strongly advised that you check that your hardware and Internet connection are fit for online learning.

 

(4) Teacher cancellations

Although your teacher will try to be available to teach all online lessons 100% of the time, there may be times when your teacher’s personal circumstances mean that she/he have to cancel a lesson at short notice, i.e. on the same day of the lesson. However, in this eventuality your lesson will be rescheduled at a time later in the month.

 

(5) Regular study times

To secure your regular study slot, it is strongly advised that you book in advance to avoid disappointment.

 

(6) Sharing online lessons with other people

Please note that this in a one-to-one service. However, should the student wish to invite a friend, only the person who has paid for the online lessons will be directly addressed in class.

 

(7) Behavior during online lessons

Inappropriate student behaviour during the online lesson is not acceptable and will not be tolerated. As a result, the lesson will end immediately.

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